DELIVERY & RETURNS POLICY

Shipping

Once we received your order we try to dispatch your order as fast as possible. 

GERMANY 

Free shipping on all orders over 60€. 

Shipping cost within Germany: 3€

WORLDWIDE

Free worldwide shipping on all orders over 110€. 

Shipping cost worldwide: 6€

You will receive an e-mail with further details once your package has been shipped. 

We ship all products with DHL/Deutsche Post. 

Returns Policy

If, for any reason, you are not completely satisfied with your purchase from The Box, you can return the item(s) for exchange or refund within  14 days of purchase provided ALL items still have their original tags attached to them. 

Our returns policy is outlined below:

Customers returning will be responsible for the cost of the return.

Returns must be made within 14 days from the delivery date.

All returns should be in 'as new condition' both unwashed and unworn and, crucially, with the item(s) tags still attached.

All items are subject to inspection.

 

To make a return, follow these few steps:

  1. Place your item(s) in the reusable shipping bag

  2. Ship to the following address: 
    The Box 
    Paul-Hindemith-Weg 3
    76448 Durmersheim, Germany

Refunds/Exchanges

Once your items are received it can take up to 5 working days to process refunds. Funds will be credited back to the original method of payment and can take up to 72 hours to appear in your account.

Please note we no longer accept exchanges, and you’ll need to reorder the new sizes you’re after.

HAVE ANY QUESTIONS? ASK US HERE

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